FAQ

Can you make every item in a custom size and shape? 

We make all our items to order so we can make all of them in the size and shape you need. Just drop us a message to let us know the dimensions you need.

 

What is the make time for your products? 

Our standard make time is 14 days, but we usually make smaller items in 2-5 days and larger items in 7-10 days. Contacts us prior to making your order for current make time. We will send you a tracking number as soon as we dispatch your order. We do offer a rush fee for urgent orders.

 

How much does it cost to have a custom item made? 

We do not charge extra for custom orders. We calculate each price depending on size and shape of every item, your choice of fabric for the cover, and the amount of wool filling.

 

How much are your shipping costs?

The shipping cost depends on the combined weight and the delivery address of your order. As you go through the checkout, before you are at the payment page, the postage costs will be confirmed.

Due to the size and weight limitations on international packages to some countries, we make larger mattresses in two pieces. In very rare cases if you have selected an item in your basket that is over the shipping weight limit of your country, you’ll get a message to contact us for a custom quote before proceeding with your order.

 

Do you use fire retardants? 

No, as our main goal is to provide pure and chemical free products. Wool is naturally flame retardant without added chemicals that are commonly used in other bedding materials. That’s why fire fighters wear wool uniforms and natural bedding manufacturers use wool in their products to meet fire codes.

 

How does a wool mattress feel? 

We realize that it is difficult to describe how a wool mattress feels and give advice, because comfort is mostly a matter of personal preference.

All wool mattresses are softer during the first 2-3 months of use while the wool compresses. After that they could be described as mid-firm to firm. You do not sink deep into the mattress. Still, wool mattresses could not be compared to any other type of mattress because of the unique way wool fibers support our body weight. Wool mattresses give you a completely new experience of comfort and are unique in how they regulate your body temperature. And you really start to sleep tighter and longer.

You may read the reviews from our clients here and below each listing.

 

What base should I use for a wool mattress? 

Wool mattresses perform best on solid flat surfaces. Best would be a perforated hardboard base, because it allows the bottom part of the mattress to air. But you can use it directly on the floor as well, just note that in that case you will need to rotate it more frequently to allow the bottom side to air out. Slatted frames are also a good base as long as they have less than 2″ distance between the slats so the mattress will not sag in the openings. Slatted frames allow the bottom side to air and you can rotate the mattress less frequently (preferably weekly).

 

Why should I choose a mattress of natural materials and not of metal springs?

Mattresses without springs are comparatively superior to those with springs. Natural materials offer even, isometric body support and do not contain noise sources. On the contrary, springs give different support to their points of connection than in the middle of each separately. Also, despite the fact that they are dressed with cotton, it is possible to produce noise.

In addition, natural materials last longer. Their resilience through time, not only because of their natural origin but also because of their characteristics (elasticity, reset), it is larger than the resilience of the springs which are artificial.

Finally, natural materials have more resilience in heavy and careless use and do not produce magnetic fields. Every kind of metal generates even a minor magnetic field.

 

What does the top mattress have to offer?

The top-mattress complements the support offered by the mattress. If you like a thicker mattress than the standard ones we offer adding a topper is a great solution. In case you already have a mattress, but you want to reap the benefits of sleeping on natural wool, then getting a topper is an affordable option.

 

Do you offer pillows with different firmness or height?

The pillow is the mattress of the head and neck. The pillows, like the mattress, must support both the neck and the head so they keep their natural (correct) position. For example, when we lay on a mattress on our back, the pillow must support the head and neck in a way that allows them to maintain a position similar to a standing one. For this to happen, the pillow must have the necessary height to fill the gap that exists between the mattress and the curve of the back of the neck.

If the pillow is higher, the head will lean forward resulting in the seventh cervical vertebra to stretch and gradually cause ache in the area. Prevailing importance in the selection of the pillow has our body.

All pillows we make have a zipper and you can adjust the height by adding or removing wool stuffing as per your preference.

 

Is tufting simply decorative? 

As beautiful as tufting is, it is in fact a structural part of the cushion. It is intended to keep the wool filling in place. Thus, there is a thread connecting the ‘buttons’ on both sides of the cushion. If you want to remove the wool filling to machine wash the cover, you need to snip all tufts and re-sew them after. We include a needle and thread with all tufted items.

 

How should I choose the best cover fabric for my item? 

All of our fabrics are 100% natural and thus offer high moisture absorption and breathability. They are all soft to the touch but not overly soft as chemically treated fabrics.

Click on the link for each fabric to find more information about it and a close-up photo for the color and texture.

Linen is the most dirt repellent and one of the most durable. The higher the linen content, the more durable and easy to keep clean the fabric is. This makes items in linen suitable to be used directly on the floor.

Wool is the most mildew-resistant one and dust mite free. It is great in regulating body temperature and moisture, so you’re never too cold or too hot, and prevents you from sweating.

Silk is the strongest of natural fibers and is the best for items that will be touching the skin and hair, like pillow cases.

 

Are wool-filled items suitable for outdoor use? 

Wool-filled items are perfect for outdoor use. By nature, wool was intended to be outside (on sheep). However, they need to be protected from direct rain, because this will soak the entire filling and make the fibers stick and form lumps. Random splashes will be ok, for example by a pool.

 

Should I buy a protector or a zippered cover for my item? 

It is always a good investment to get a slipcover as it will keep your mattress fresh as new for much longer. We make our slipcovers with 3-side long zippers.

Another option would be to have a mattress protector under your sheets. We make 100% wool mattress protectors. The disadvantage of the mattress protector is that it protects only the top side of the mattress (which would be enough if you are going to place your mattress on a bed frame, but not enough if you are going to place it directly on the floor); and the advantage is that it gives you an additional layer of thick wool to sleep on right beneath your sheets.

 

Are the materials you use organic? 

Our fabrics are completely natural, free of any chemicals, bleaches and dyes (except the fabrics with stripes), and the crops have not been treated with pesticides and fungicides.
However they are not “certified organic”.

We do offer Oeko-Tex certified fabrics you can see here:

● 100% Cotton (heavyweight, unbleached, Oeko-tex certified)
● 62% Linen / 38% Cotton blend (Oeko-Tex certified)
● 100% Linen (from flax, Oeko-Tex certified)
 100% Linen (flax) with multiple blue stripes (Oeko-Tex certified)
● 100% Linen (flax) with blue stripes (Oeko-Tex certified)
● 100% Linen (flax) with red stripes (Oeko-Tex certified)
● 100% Linen (flax) with thin red stripes (Oeko-Tex certified)
● 100% Linen (flax) with thin grey stripes (Oeko-Tex certified)
● 100% Linen (flax) with grey stripes (Oeko-Tex certified)
● 100% Linen (flax) with black stripes (Oeko-Tex certified)
● 59% Linen / 41% Cotton (Oeko-Tex certified)

The certificate shows that the fabric is tested for harmful substances and meets meeting the human-ecological requirements of the standard precisely established for baby products.

 

What is lanolizing? 

Lanolin is nature’s way of waterproofing wool, and one of the reasons wool covers actually work! Lanolizing the wool restores the natural lanolin on the wool fibers that is being washed off from the water and soap.

 

Lanolizing instructions:

1. Begin with dry, clean wool (the mattress protectors are machine washable at wool program with a detergent for wool).

2. Draw a pan/bucket/sink of lukewarm water. Hot water will felt and shrink wool.

3. Take a separate cup of very hot water, add a teaspoon (or 2-3 teaspoons for larger sizes) of pure lanolin. Stir to dissolve. Dissolving well is very important to avoid sticky spots on the wool.

4. Once well dissolved add to the sink of lukewarm water and mix well.

5. Add your wool, soaking it through with the lukewarm, lanolin-rich bath. Let sit for a minimum of 3 hours to overnight.

6. When it is time to dry the protector gently squeeze the fabric. Hang it and let it dry