Terms & Conditions

In the text below, we use referrals as follows:

USER – every person browsing www.homeofwool.com

CUSTOMER – every person who has made a purchase from www.homeofwool.com

SITE – www.homeofwool.com

ORDER – the act of purchasing and paying for a good through www.homeofwool.com

By registering on the SITE / making an order and filling out personal data forms, CUSTOMERS declare that they agree that all their personal data be included in the Home of Wool LTD’s database and give their explicit and unambiguous consent, that their personal data may be stored and used by Home of Wool LTD for:

  • Future references in cases of complaints, returns, and refunds;
  • Accounting reasons;
  • Necessary internal statistics to improve service performance and image of the SITE and to create new features, features, promotions, operations, and new services.

 

WHO WE ARE

The pages on this website (the SITE) are published by Home of Wool LTD, a company registered in Bulgaria with VAT number: BG 203654879, whose registered address is at Major Thompson 57, Floor 1, Apt. 26, Sofia 1407, Bulgaria.

 

DATA CONFIDENTIALITY

Home of Wool LTD does not collect personal information from USERS / CUSTOMERS on www.homeofwool.com unless they provide it voluntarily.

USER / CUSTOMER’s personal information will be used only by Home of Wool LTD precisely for the purpose for they have provided it to us. Any information a USER / CUSTOMER share through the contact forms on the SITE, via e-mail or phone, will not be distributed to 3rd parties, besides the logistics provider of the delivery. By default, we use National Posts as a delivery partner, unless otherwise requested by the CUSTOMER.

Home of Wool LTD may disclose CUSTOMER personal information if required to do so by applicable law, by a governmental body or by a law enforcement agency.

If a USER / CUSTOMER opt-in to our newsletter subscription, they consent to our use of the provided information in a third party app (MailChimp).
We store CUSTOMER and ORDER information for 1 year for accounting reasons and because of possible complaints.
If a CUSTOMER wishes the information we stored about him/ her in our database to be deleted at any given moment, let us know by simply sending us a message at hello@homeofwool.com. We act on such requests as soon as we can.
The CUSTOMER can submit a written request for subject access  (to see a copy of the information we hold about them) to hello@homeofwool.com. The fee for those requests is $10.
As most of the personal information is provided by the CUSTOMER, the CUSTOMER is responsible for the accuracy of the information. Home of Wool LTD accurately record information provided by the USER / CUSTOMER.
THIRD-PARTY SITES

The SITE contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that Home of Wool LTD collects through the SITE and cannot be responsible for personal information that third parties may collect, store and use through their website. We recommend you always read the privacy policy of each website you visit carefully.

We accept payments through PayPal so CUSTOMER’s data will be passed to the third party, including information required to process or support the payment, such as the purchase total and your customer’s billing information. We are not responsible for the personal information that PayPal stores and uses through their website.

 

HOW DO WE PROTECT YOUR PERSONAL DATA?

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for the CUSTOMER Personal Data against loss, misuse, unauthorized access, disclosure, and alteration.  The security measures include firewalls, data encryption. We are not responsible for protecting any Personal Data that we share with a third-party based on an account connection that the CUSTOMER has authorized.

 

COOKIES

We use cookies to offer the USERS / CUSTOMERS a better browsing experience, analyze site traffic, personalize content, and serve targeted advertisements. (We use Google Analytics for this service.) However, the information is not personally identifiable. If the USERS / CUSTOMERS continue to use this site, the USERS / CUSTOMERS consent to our use of cookies.

 

COPYRIGHTS

Access / Use of this SITE does not give the USER / CUSTOMER the right to reproduce, duplicate, copy, sell, resell, visit or otherwise use for any commercial purpose this SITE and any part thereof without the express written consent of Home of Wool LTD.

USERS / CUSTOMERS may not use the logo, mark, or other graphics/drawing of the SITE without the express written consent of Home of Wool LTD.

 

TERMS AND INFORMATION UNDER THE E-COMMERCE ACT

The sales contract concluded via the Internet is a distance sales contract. The distance sale contract is concluded on the basis of a proposal made by the Home of Wool LTD to each CUSTOMER of the SITE as part of the goods sale system. The distance contract between Home of Wool LTD and the CUSTOMER is considered to have been concluded from the moment of confirmation of the specific order by Home of Wool LTD.

 

ORDER

Orders are accepted on the site 24 hours a day, including weekends and public holidays. When finalizing an order, the USER / CUSTOMER has the opportunity to see information about the products they buy and their prices, your names, e-mail, telephone, address, delivery method and payment method.

Home of Wool LTD reserves the right to change the Terms and Conditions at any time.

We encourage USERS to visit the Terms of Service page periodically to familiarize yourself with current conditions as they are binding on USERS.