Product Care

We make products that are built to last from high-quality materials. Though, to enjoy using them for as long as possible there are a few best practices that should be followed:

MATTRESSES, TOPPERS & CUSHIONS

After you receive your items, unpack and store flat. Packaging naturally causes wool items to temporarily lose length/width due to the lack of hard elements inside. If your item appears shorter upon arrival, press on it and push outwards to expand it until side edges get completely straight and not wrinkled.

PICK A SUITABLE BASE FOR MATTRESSES

To ensure comfort and longevity, choose a suitable base. We recommend solid wooden slats spaced at no more than 2” apart. This will provide support and sufficient air circulation. Slats spaced over 2” apart may cause the mattress/cushion to sag in the gaps, causing the wool to compress unevenly, and you also may be able to feel the slats. Wool mattresses perform great on solid flat surfaces but make sure to rotate regularly to get them aired out since box spring and solid platforms block airflow.

NATURAL WOOL COMPRESSION

Each wool mattress/cushion will naturally compress about 10-15% in thickness during the first few months of use. We accommodate the wool compression by stuffing our mattresses and cushions densely, so they come thicker than advertised. To avoid dips forming where your body naturally lays or sits you simply need to:

  • Sit/sleep on all parts of the cushion/mattress/topper so wool is under equal pressure on each part to ensure even compression and avoid dips and humps.
  • Flip and rotate mattresses and toppers (head to toe & top to bottom) once weekly in the first months or until the wool compresses, and regularly thereafter.

  • For couples sharing a mattress/topper – lay in the center of the bed to avoid a ‘hump’ forming where no one usually sleeps.
  • Compression stops after a few months of regular use. If you need more ‘cushioning’ after, you can easily add some fresh wool through the zippers we place.

FIRMNESS & LOFT

If at any point you find the mattress/cushion/topper to be too firm or if the wool compresses unevenly or too much, you can easily reach in through the zippers to adjust the wool filling or add wool for a fresh fluffy layer.

CLEANING

Do not wash with the filling. Stains on the outside should be spot cleaned. Zip-off removable covers are machine washable. Air dry completely. Once a year air out in the sun for a day, if possible.

In case of a wetting incident take out the wet wool filling, hand wash it gently in lukewarm water, and let it air out in the sun completely before putting it back. Meanwhile spot clean the wetted cover. Insert a waterproof piece of material to keep the wool filling inside the mattress dry. Handle carefully to avoid the fibers sticking and forming lumps.

REPAIR TUFTING

Use the complimentary mending kit included in your package to repair tufts if needed.

Step 1: Thread a long piece of twine through your needle. Push the needle through the whole mattress where you wish to repair a tuft (or create a new one) and pull it all the way through. Part of the thread should stay on the other side of the mattress. Let the needle and the thread go through the button or the wool yarn bow.

Step 2: Push the needle back through a whole half an inch away from the one you came out from. Push it all the way through and tug the thread tight.

Step 3: Put the needle through the button or through the wool yarn bow, tie the thread into 3 knots and snip it.

DUVETS

Use duvet inserts inside washable covers. Spot cleaning is recommended. Washing is possible but will cause shrinkage. Use gentle cycle and water temperature up to 90º F or 30° C. Do not tumble dry. Let air dry completely, preferably on a flat surface.

SLEEPING PILLOWS, DECORATIVE PILLOWS, POUFS

Use pillow inserts inside washable covers. Do not wash with the filling. If needed, adjust the wool filling through the zippers. Removable zip-off covers are machine washable.

Adjust the fill volume to the height and firmness you find most comfortable through the zippers.

REMOVABLE COVERS & SHEETS

Wash at gentle cycle with a mild detergent, without brighteners. Use low temperature (up to 90 F or 30 C). Do not bleach. For wool fabric use wool program and wool detergent. For silk, use detergent for silk. Air dry. Natural fabrics create a beautiful wrinkled texture when washed. Steam iron.

MATTRESS PROTECTORS

Wash at wool program with a wool detergent. Or use gentle cycle at low temperature (up to90 F or 30 C) with a mild detergent without brighteners. Do not bleach. Air dry. Steam iron. To increase the waterproof abilities of the protector, lanolize it before first use and after each washing:

  • Fill a bucket/sink with lukewarm water (hot water will felt and shrink wool).
  • In a separate cup of hot water dissolve a teaspoon (or 2-3 spoons for larger sizes) of pure solid lanolin. Dissolving well is important to avoid sticky spots on the wool.
  • Once well dissolved add to the lukewarm water and mix.
  • Soak the protector in the lukewarm, lanolin-rich bucket.
  • Let sit for a minimum of 3 hours to overnight.
  • Gently squeeze the fabric to remove excess water. Air dry.

RUGS

Shake out dirt, vacuum. Use wool detergent to lightly scrub with a sponge and then blot the moisture. Do not use bleach or stain removers. Air dry.

BLANKETS

Use wool program with a detergent for wool. Air dry. If you hand-wash it, remove excess water by gently squeezing.

WOOL & WOOL BATTING

Avoid washing. It may cause fibers to stick together and form lumps. Wool is anti-microbial and anti-bacterial. If you need to wash it, use lukewarm water and a mild detergent. Air dry in the sun. Loose wool might need recarding after.

TIPS FOR HUMID CLIMATES

Use a dehumidifier. Sun and air wool-filled items more frequently. Use a vacuum on your mattress to pull air through the fibers, to reduce any moisture accumulating inside. Occasional-ly unmake your bed in the morning to allow it to air out the moisture from the night. Wool is incredibly resistant to mold and mildew but you can keep an eye on the slats of your frame for early signs of mildew.

OUR PRODUCTS ARE ALL NATURAL, BIODEGRADABLE, RECYCLABLE, HYPOALLERGENIC, ANTIFUNGAL, ANTIBACTERIAL, UNBLEACHED, LONG LASTING, BREATHABLE, DUST MITE FREE, made in a CHEMICAL & SCENT FREE FACILITY and contain:
– NO fire retardant chemicals
– NO carbonized wool
– NO dyes
– NO synthetic fibers
– NO plastics
– NO vinyl