Terms & Conditions

In the text below, we use referrals as follows:

 

USER – every person browsing www.homeofwool.com

CUSTOMER – every person who has made a purchase from www.homeofwool.com

SITE – www.homeofwool.com

ORDER – the act of purchasing and paying for a good through www.homeofwool.com

 

By registering on the SITE / making an order and filling out personal data forms, CUSTOMERS declare that they agree that all their personal data be included in the Home of Wool LTD’s database and give their explicit and unambiguous consent, that their personal data may be stored and used by Home of Wool LTD for:

  • Future references in cases of complaints, returns, and refunds;
  • Accounting reasons;
  • Necessary internal statistics to improve service performance and image of the SITE and to create new features, features, promotions, operations, and new services.

 

WHO WE ARE

The pages on this website (the SITE) are published by Home of Wool LTD, a company registered in Bulgaria with VAT number: BG 203654879, whose registered address is at Major Thompson 57, Floor 1, Apt. 26, Sofia 1407, Bulgaria.

 

DATA CONFIDENTIALITY

Home of Wool LTD does not collect personal information from USERS / CUSTOMERS on www.homeofwool.com unless they provide it voluntarily.

USER / CUSTOMER’s personal information will be used only by Home of Wool LTD precisely for the purpose for they have provided it to us. Any information a USER / CUSTOMER share through the contact forms on the SITE, via e-mail or phone, will not be distributed to 3rd parties, besides the logistics provider of the delivery. By default, we use National Posts as a delivery partner, unless otherwise requested by the CUSTOMER.

Home of Wool LTD may disclose CUSTOMER personal information if required to do so by applicable law, by a governmental body or by a law enforcement agency.

If a USER / CUSTOMER opt-in to our newsletter subscription, they consent to our use of the provided information in a third-party app (Klaviyo).
We store CUSTOMER and ORDER information for 5 years for accounting reasons and because of possible complaints.
If a CUSTOMER wishes the information we stored about him/ her in our database to be deleted at any given moment, let us know by simply sending us a message at [email protected]. We act on such requests as soon as we can.
The CUSTOMER can submit a written request for subject access  (to see a copy of the information we hold about them) to [email protected]. The fee for those requests is $10.
As most of the personal information is provided by the CUSTOMER, the CUSTOMER is responsible for the accuracy of the information. Home of Wool LTD accurately record information provided by the USER / CUSTOMER.

THIRD-PARTY SITES

The SITE contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that Home of Wool LTD collects through the SITE and cannot be responsible for personal information that third parties may collect, store and use through their website. We recommend you always read the privacy policy of each website you visit carefully.

 

Log Files

Home of Wool follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Home of Wool uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Home of Wool.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Home of Wool, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Home of Wool has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Home of Wool’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Home of Wool does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Home of Wool. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

SMS Marketing

Our website may use SMS marketing to send promotional messages to users who have opted to receive such messages. By providing your phone number, you consent to receiving these messages. You may opt out of receiving SMS marketing at any time by contacting us or following the instructions provided in the messages. We do not rent, sell, or share your phone number with any third parties for marketing purposes. Standard message and data rates may apply.

 

HOW DO WE PROTECT YOUR PERSONAL DATA?

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for the CUSTOMER Personal Data against loss, misuse, unauthorized access, disclosure, and alteration.  The security measures include firewalls, data encryption. We are not responsible for protecting any Personal Data that we share with a third-party based on an account connection that the CUSTOMER has authorized.

 

COOKIES

We use cookies to offer the USERS / CUSTOMERS a better browsing experience, analyze site traffic, personalize content, and serve targeted advertisements. (We use Google Analytics for this service.) However, the information is not personally identifiable. If the USERS / CUSTOMERS continue to use this site, the USERS / CUSTOMERS consent to our use of cookies.

 

COPYRIGHTS

Access / Use of this SITE does not give the USER / CUSTOMER the right to reproduce, duplicate, copy, sell, resell, visit or otherwise use for any commercial purpose this SITE and any part thereof without the express written consent of Home of Wool LTD.

USERS / CUSTOMERS may not use the logo, mark, or other graphics/drawing of the SITE without the express written consent of Home of Wool LTD.

 

TERMS AND INFORMATION UNDER THE E-COMMERCE ACT

The sales contract concluded via the Internet is a distance sales contract. The distance sale contract is concluded on the basis of a proposal made by the Home of Wool LTD to each CUSTOMER of the SITE as part of the goods sale system. The distance contract between Home of Wool LTD and the CUSTOMER is considered to have been concluded from the moment of confirmation of the specific order by Home of Wool LTD.

 

ORDER

Orders are accepted on the site 24 hours a day, including weekends and public holidays. When finalizing an order, the USER / CUSTOMER has the opportunity to see information about the products they buy and their prices, your names, e-mail, telephone, address, delivery method, and payment method.

Home of Wool LTD reserves the right to change the Terms and Conditions at any time.

We encourage USERS to visit the Terms of Service page periodically to familiarize yourself with current conditions as they are binding on USERS.