Tracking info

All of our items will be shipped as Registered Mail parcels (unless otherwise requested), so you can track your package here  by placing your tracking number at the empty field against Post/EMS(with USPS).

In the first few days to a week, you will see one of the following updates on the tracking – “Preparing order for shipment”, “Processed Through Facility”, “Insert item into bag”, “Receive item at office of exchange”.

All these updates mean that your package has LEFT Bulgaria on the shown date.

The next update will become available only after the package enters your country, no updates in the meanwhile (5-15 days, depending on your country and size of order)

You may contact us if your package has not entered your country in 20-25 days. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.

Lost packages are extremely rare in our experience.