When I heard of Home of Wool, I did a ton of research on wool mattresses. After many, many hours of internet surfing, this company just seemed to have thought of it all. Customer service has been incredible and the product even better. We received our mattress about a month ago and find it firm but comfortable. I would recommend wool mattresses and pillows to anyone and if you are going that route, do yourself a favour and order from Home of Wool- you won’t regret it!