All of our items will be shipped as Registered Mail parcels (unless otherwise requested), so you can track your package here by placing your tracking number at the empty field against Post/EMS(with USPS). Upon delivery a signature will be required to collect the package. If you’re not home they will leave you a note so you can pick it up from the post office. They normally keep it for 2 weeks, but I would advise strongly that you keep an eye on the tracking so you know when it arrives, because we have cases where the postman doesn’t leave a note at the door even though they attempted delivery.
Packages that weigh 4 pounds or less, such as protectors, chair cushions, bassinet mattresses, take 8-10 days to deliver to any country.
Larger items take 8-12 days to most countries in Europe, 2-3 weeks outside Europe, and up to 4 weeks for some remote areas like islands.
The Christmas holidays are a busy time at the posts and some packages may be delayed, but not necessarily. Sometimes we’ve had deliveries taking up to 5 weeks, in December and January.
In the first few days to a week, you will see one of the following updates on the tracking – “Preparing order for shipment”, “Processed Through Facility”, “Insert item into bag”, “Receive item at office of exchange”.
The first update means that your package has LEFT Bulgaria on the shown date.
The next update will become available only after the package enters your country, no updates in the meanwhile (5-15 days, depending on your country and size of order)
You may contact us if your package has not entered your country in 20-25 days. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.
Lost packages are extremely rare in our experience.
We can provide Priority or Insured shipping if you wish at an additional cost.
For multiple purchases we provide a shipping discount . Please, contact us prior making your orders.