Refunds and Exchanges
If you are not completely satisfied with your purchase, please, contact us. Returns must be pre-approved by Home Of Wool.
We can’t refund the shipping charges. The return shipping is also at your expense.
Unless there is a manufacturer’s defect or mistake, customer is responsible for return shipment.
A mistake is:
– Wrong fabric was used
– Wrong design was implemented
– More than 5% deviation in length or width.
Do not value your returned item(s) or fabric(s) for more than 35.00 BGN. We are NOT buying it (them). Any goods under 35.00 BGN do not need Customs clearing.
In cases of Nondelivery of Mail, such as:
a. Incomplete, illegible, or incorrect address;
b. Addressee not at address (unknown, moved, or deceased);
c. Mail unclaimed;
d. Mail refused by the addressee at time of delivery;
the parcel is returned to the sender (The Home Of Wool) and Bulk Parcel Return Service fee will be charged. Bulk Parcel Return Service fee is at your expense.
Any product you return must be in the same condition you received it and in the original packaging.
You can return a product for up to 14 days from the date you received it.
Custom items make an exception – they are not returnable.
Gorski Patnik 43A Str., Ground Floor