{"id":219982,"date":"2025-09-27T08:34:20","date_gmt":"2025-09-27T08:34:20","guid":{"rendered":"https:\/\/homeofwool.com\/delivery-returns\/"},"modified":"2026-08-12T11:03:22","modified_gmt":"2026-08-12T11:03:22","slug":"retourzendingen","status":"publish","type":"page","link":"https:\/\/homeofwool.com\/nl\/delivery-returns\/","title":{"rendered":"Delivery &#038; Returns"},"content":{"rendered":"<h2>Verzending<\/h2>\n<p>We ship globally and work with shipping partners at preferential rates and always offer the lowest shipping price available for each continent or destination.<\/p>\n<ul>\n<li><strong>Casa Alessandro\u00ae<\/strong> \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below.<\/li>\n<li><strong>Basta\u00ae<\/strong> \u2013 Paid shipping applies on all orders. Rates are calculated at checkout and vary by destination and order size.<\/li>\n<li><strong>Nomad Heat<\/strong> \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below.<\/li>\n<\/ul>\n<p>Alle landen worden verzonden op DDP-basis (delivery duty paid), dus belastingen en heffingen zijn inbegrepen in de uiteindelijke prijs en je ontvangt het pakket aan de deur, je hoeft het niet in te klaren bij de douane.<\/p>\n<p>We strongly recommend following your shipment tracking online for the latest updates. This will keep you informed when your package arrives at your local post office or is out for delivery with the courier.<\/p>\n<p>All items are carefully packaged in recyclable plastic or biodegradable materials to protect them from dirt, moisture, and punctures during transit.<\/p>\n<p>Please inspect your package upon delivery and do not accept it if it shows signs of damage. If the package is refused, it will be returned to us, and we will manufacture and ship a replacement at no additional cost. Unfortunately, if you accept a damaged package, we will be unable to process a claim or provide compensation for any damage caused during transit.<\/p>\n<p><strong>For UAE:<\/strong> packages from foreign origin must be picked up in person from the central post office.<\/p>\n<p><strong>For deliveries outside the United States and Canada:<\/strong> We kunnen ook aan postbussen leveren, maar zorg ervoor dat je postbus pakketten van dit formaat kan accepteren, anders kan je pakket worden geretourneerd.<\/p>\n<p><strong>For deliveries within the United States and Canada:<\/strong> U.S. Customs and Border Protection may occasionally place a shipment on hold if it is reviewed under U.S. anti-dumping\/countervailing duty (AD\/CVD) rules. In that case, FedEx and DHL may be unable to clear the shipment on their own bond and you (the recipient\/importer of record) may be asked to work with FedEx\/DHL or another customs broker to set up a customs bond and pay any required duties\/taxes (cash deposits) to release the package. These requirements are set by U.S. authorities and are outside the control of both the sender and FedEx\/DHL.<\/p>\n<h2>Voorwaarden voor gratis verzending<\/h2>\n<p><strong>Price:<\/strong> Free to any part of the world<\/p>\n<p><strong>Carrier:<\/strong><br \/>\n<strong>For deliveries outside the United States and Canada:<\/strong> Bulgarian Post in cooperation with the national posts in your country, i.e. Parcel Force in the UK, Australia Post, etc. (recipient signature required upon delivery).<\/p>\n<p><strong>For deliveries within the United States and Canada:<\/strong> FedEx (recipient signature required upon delivery).<\/p>\n<p><strong>Transittijden<\/strong> (bij benadering, niet gegarandeerd):<\/p>\n<p>USA mainland \u2013 3-5 business days<br \/>\nUSA (Hawaii, AK) \u2013 3-5 business days<br \/>\nCanada \u2013 3-5 business days<br \/>\nAfrika - 3 weken<br \/>\nAustrali\u00eb - 3 weken<br \/>\nAzi\u00eb - 3 weken<br \/>\nZuid-Amerika - 3-4 weken<br \/>\nEuropese Unie - 2 weken<br \/>\nUK - 2 weken<\/p>\n<h2>Express 3-daagse verzending Voorwaarden<\/h2>\n<p><strong>Price:<\/strong> Please use the designated <a href=\"\/nl\/winkelen\/extra-kosten\/\"><span style=\"text-decoration: underline;\">Upgrade voor expreslevering<\/span><\/a> aanbieding in onze winkel of stuur ons een bericht voor een schatting van de verzendkosten.<\/p>\n<p><strong>Carrier:<\/strong> DHL<\/p>\n<p><strong>Leveringsvoorwaarden:<\/strong><br \/>\nTelefoonnummer is vereist voor verzending. Pakketten worden bij je thuis afgeleverd en je hebt een handtekening nodig om ze te accepteren.<\/p>\n<p><strong>Transittijden<\/strong> (gegarandeerd):<\/p>\n<p>Worldwide \u2013 3-5 Business days<\/p>\n<h2>Traceer je levering<\/h2>\n<p>We sturen je een trackingnummer zodra we je bestelling verzenden. Houd de trackinglink in de gaten via <a href=\"https:\/\/www.17track.net\/en\" target=\"_blank\" rel=\"noopener\">17TRACK<\/a> or here:<\/p>\n<p>VS:<br \/>\nFedex <a href=\"https:\/\/www.fedex.com\/en-us\/tracking.html\">https:\/\/www.fedex.com\/en-us\/tracking.html<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/us-en\/home\/tracking.html\">https:\/\/www.dhl.com\/us-en\/home\/tracking.html<\/a><\/p>\n<p>Canada:<br \/>\nFedex <a href=\"https:\/\/www.fedex.com\/en-ca\/tracking.html\">https:\/\/www.fedex.com\/en-ca\/tracking.html<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/ca-en\/home\/tracking.html\">https:\/\/www.dhl.com\/ca-en\/home\/tracking.html<\/a><\/p>\n<p>Australi\u00eb:<br \/>\nAustralia Post <a href=\"https:\/\/auspost.com.au\/\">https:\/\/auspost.com.au\/<\/a><br \/>\nFedex Express https:\/\/www.fedex.com\/en-au\/tracking.html<\/p>\n<p>UK:<br \/>\nRoyal Mail <a href=\"http:\/\/www.parcelforce.com\">www.parcelforce.com<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/gb-en\/home\/tracking.html\">https:\/\/www.dhl.com\/gb-en\/home\/tracking.html<\/a><\/p>\n<p>Statusupdates voor Gratis en Priority-verzending zijn pas beschikbaar zodra het pakket bij de douane in je land binnenkomt.<\/p>\n<h2>Verloren of vertraagd pakket<\/h2>\n<p>Als een pakket zoekraakt, sturen we gratis een vervangend pakket.<\/p>\n<p><strong>For all shipments to the United States and Canada:<\/strong> If your order has not been delivered within 5 business days after you receive your tracking number, please contact us.<br \/>\n<strong>For free shipping outside the United States and Canada:<\/strong> Please, contact us if your package has not entered your country in more than one month. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.<\/p>\n<p><strong>Je bestelling annuleren<\/strong><\/p>\n<p>Als je je bestelling of een deel ervan wilt annuleren, neem dan contact met ons op. We kunnen de artikelen annuleren die we nog niet hebben gemaakt.<\/p>\n<p><strong>Retourneren en terugbetalen<\/strong><\/p>\n<ul>\n<li>If you are not completely satisfied with your purchase or wish to return an item, please, contact us. Custom and used items are not returnable.\n<ul>\n<li>Retouradres: Bulgarije, Sofia, bul. Simeonovsko shose 24, postcode: 1700<\/li>\n<\/ul>\n<\/li>\n<li>Als je artikel is aangekomen zoals beschreven en zonder fabricagefouten of vergissingen (er is een andere stof gebruikt, er is een verkeerd ontwerp toegepast, meer dan 5% afwijking in lengte of breedte), kun je een verzoek tot retournering indienen voor een artikel dat niet op maat is gemaakt binnen de eerste 2 weken na levering. Artikelen moeten binnen 30 dagen na levering worden teruggestuurd. Restituties zijn exclusief platform- en betalingskosten en kunnen dus oplopen tot 82% van de waarde van de bestelling.<\/li>\n<li>Als je artikel een fabricagefout of -fout vertoont (er is een andere stof gebruikt, er is een verkeerd ontwerp ge\u00efmplementeerd, meer dan 5% afwijking in lengte of breedte), dan maken en versturen we een nieuw artikel of geven we het volledige aankoopbedrag terug.<\/li>\n<li>Als je artikel niet wordt afgeleverd vanwege een onvolledig, onleesbaar of onjuist adres, geadresseerde niet op adres (onbekend, verhuisd of overleden), niet opgehaalde of geweigerde post - kan het artikel op jouw kosten opnieuw worden verzonden, waarbij een factuur voor de retourverzendkosten wordt opgesteld. Als je een artikel dat niet op maat is gemaakt niet opnieuw wilt laten verzenden, kunnen we een gedeeltelijke restitutie geven, exclusief platform- en betalingskosten en retourverzendkosten, en de restitutie kan dan maximaal 82% van de waarde van het artikel zijn. Aangepaste artikelen komen niet in aanmerking voor restitutie en kunnen alleen opnieuw worden verzonden.<\/li>\n<li>Als je artikel is goedgekeurd voor retourzending, geef dan de waarde aan onder $15 anders zijn douanerechten van toepassing, ook al gaat het niet om een aankoop maar om een retourzending. Als er invoerrechten in rekening worden gebracht, worden deze in mindering gebracht op het bedrag van je restitutie. Geretourneerde artikelen moeten in de oorspronkelijke staat verkeren. Restituties worden uitgegeven nadat we de artikelen hebben teruggekregen en ge\u00efnspecteerd. Retourkosten zijn volledig voor rekening van de klant.<\/li>\n<li>Europees rendement<br \/>\nEuropese klanten kunnen gebruik maken van koeriersbedrijf DPD om pakketten, inclusief matrassen, terug te sturen tegen een zeer lage prijs, meestal rond de 30-40 euro. Vraag om afhaling aan uw deur, details op www.dpd.com<\/li>\n<li>Voor leveringen aan de VS geldt dat als de Amerikaanse douane een zending classificeert als onderworpen aan antidumping-\/compenserende rechten (AD\/CVD) en van de importeur eist dat deze een Amerikaanse douane-entrepot verkrijgt (vaak via een tussenpersoon) en de vereiste waarborgsommen voor invoerrechten betaalt, wij en FedEx geen invloed hebben op de daaruit voortvloeiende douanerechten, inklaringsvertragingen of extra kosten en dat deze na verzending niet in aanmerking komen voor restitutie.<\/li>\n<\/ul>\n<p>Alle terugbetalingen worden overgemaakt naar dezelfde kaart die voor de betaling is gebruikt. Overboeking kan tot 3 werkdagen na uitgifte van de restitutie duren.<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping We ship globally and work with shipping partners at preferential rates and always offer the lowest shipping price available for each continent or destination. Casa Alessandro\u00ae \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below. Basta\u00ae \u2013 Paid shipping applies on all orders. Rates are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-219982","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Delivery &amp; Returns | Home of Wool<\/title>\n<meta name=\"description\" content=\"Learn about our delivery options, shipping times, and return policy for Home of Wool products. 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