{"id":219982,"date":"2025-09-27T08:34:20","date_gmt":"2025-09-27T08:34:20","guid":{"rendered":"https:\/\/homeofwool.com\/delivery-returns\/"},"modified":"2026-08-12T11:03:22","modified_gmt":"2026-08-12T11:03:22","slug":"leveringsretur","status":"publish","type":"page","link":"https:\/\/homeofwool.com\/nb\/delivery-returns\/","title":{"rendered":"Delivery &#038; Returns"},"content":{"rendered":"<h2>Frakt<\/h2>\n<p>Vi sender varer over hele verden og samarbeider med fraktpartnere som gir oss fordelaktige priser, og tilbyr alltid den laveste fraktprisen som er tilgjengelig for hvert kontinent eller hver destinasjon.<\/p>\n<ul>\n<li><strong>Casa Alessandro\u00ae<\/strong> \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below.<\/li>\n<li><strong>Basta\u00ae<\/strong> \u2013 Paid shipping applies on all orders. Rates are calculated at checkout and vary by destination and order size.<\/li>\n<li><strong>Nomad Heat<\/strong> \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below.<\/li>\n<\/ul>\n<p>Alle land leveres p\u00e5 DDP-basis (levering med toll betalt), s\u00e5 skatter og avgifter er inkludert i den endelige prisen, og du vil motta pakken p\u00e5 d\u00f8ren din uten \u00e5 m\u00e5tte fortolle den.<\/p>\n<p>We strongly recommend following your shipment tracking online for the latest updates. This will keep you informed when your package arrives at your local post office or is out for delivery with the courier.<\/p>\n<p>All items are carefully packaged in recyclable plastic or biodegradable materials to protect them from dirt, moisture, and punctures during transit.<\/p>\n<p>Please inspect your package upon delivery and do not accept it if it shows signs of damage. If the package is refused, it will be returned to us, and we will manufacture and ship a replacement at no additional cost. Unfortunately, if you accept a damaged package, we will be unable to process a claim or provide compensation for any damage caused during transit.<\/p>\n<p><strong>For UAE:<\/strong> packages from foreign origin must be picked up in person from the central post office.<\/p>\n<p><strong>For deliveries outside the United States and Canada:<\/strong> Vi kan ogs\u00e5 levere til postbokser, men s\u00f8rg for at postboksen din kan ta imot pakker av denne st\u00f8rrelsen, ellers kan pakken din bli returnert.<\/p>\n<p><strong>For deliveries within the United States and Canada:<\/strong> U.S. Customs and Border Protection may occasionally place a shipment on hold if it is reviewed under U.S. anti-dumping\/countervailing duty (AD\/CVD) rules. In that case, FedEx and DHL may be unable to clear the shipment on their own bond and you (the recipient\/importer of record) may be asked to work with FedEx\/DHL or another customs broker to set up a customs bond and pay any required duties\/taxes (cash deposits) to release the package. These requirements are set by U.S. authorities and are outside the control of both the sender and FedEx\/DHL.<\/p>\n<h2>Betingelser for gratis frakt<\/h2>\n<p><strong>Price:<\/strong> Free to any part of the world<\/p>\n<p><strong>Carrier:<\/strong><br \/>\n<strong>For deliveries outside the United States and Canada:<\/strong> Bulgarian Post in cooperation with the national posts in your country, i.e. Parcel Force in the UK, Australia Post, etc. (recipient signature required upon delivery).<\/p>\n<p><strong>For deliveries within the United States and Canada:<\/strong> FedEx (recipient signature required upon delivery).<\/p>\n<p><strong>Transittider<\/strong> (omtrentlig, ikke garantert):<\/p>\n<p>USA mainland \u2013 3-5 business days<br \/>\nUSA (Hawaii, AK) \u2013 3-5 business days<br \/>\nCanada \u2013 3-5 business days<br \/>\nAfrika \u2013 3 uker<br \/>\nAustralia \u2013 3 uker<br \/>\nAsia \u2013 3 uker<br \/>\nS\u00f8r-Amerika \u2013 3\u20134 uker<br \/>\nDen europeiske union \u2013 2 uker<br \/>\nStorbritannia \u2013 2 uker<\/p>\n<h2>Vilk\u00e5r for ekspresslevering innen 3 dager<\/h2>\n<p><strong>Price:<\/strong> Please use the designated <a href=\"\/nb\/butikk\/ekstra-avgift\/\"><span style=\"text-decoration: underline;\">Ekspresslevering-oppgradering<\/span><\/a> oppf\u00f8ring i v\u00e5r butikk eller Send oss en melding for \u00e5 f\u00e5 et estimat p\u00e5 fraktkostnaden.<\/p>\n<p><strong>Carrier:<\/strong> DHL<\/p>\n<p><strong>Leveringsbetingelser:<\/strong><br \/>\nTelefonnummer er n\u00f8dvendig for levering. Pakker leveres til d\u00f8ren din, og det kreves signatur for \u00e5 motta dem.<\/p>\n<p><strong>Transittider<\/strong> (garantert):<\/p>\n<p>Worldwide \u2013 3-5 Business days<\/p>\n<h2>Spor leveransen din<\/h2>\n<p>Vi sender deg et sporingsnummer s\u00e5 snart vi har sendt bestillingen din. Hold \u00f8ye med sporingslenken ved \u00e5 bruke <a href=\"https:\/\/www.17track.net\/en\" target=\"_blank\" rel=\"noopener\">17TRACK<\/a> or here:<\/p>\n<p>USA:<br \/>\nFedex <a href=\"https:\/\/www.fedex.com\/en-us\/tracking.html\">https:\/\/www.fedex.com\/en-us\/tracking.html<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/us-en\/home\/tracking.html\">https:\/\/www.dhl.com\/us-en\/home\/tracking.html<\/a><\/p>\n<p>Canada:<br \/>\nFedex <a href=\"https:\/\/www.fedex.com\/en-ca\/tracking.html\">https:\/\/www.fedex.com\/en-ca\/tracking.html<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/ca-en\/home\/tracking.html\">https:\/\/www.dhl.com\/ca-en\/home\/tracking.html<\/a><\/p>\n<p>Australia:<br \/>\nAustralia Post <a href=\"https:\/\/auspost.com.au\/\">https:\/\/auspost.com.au\/<\/a><br \/>\nFedex Express https:\/\/www.fedex.com\/en-au\/tracking.html<\/p>\n<p>Storbritannia:<br \/>\nRoyal Mail <a href=\"http:\/\/www.parcelforce.com\">www.parcelforce.com<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/gb-en\/home\/tracking.html\">https:\/\/www.dhl.com\/gb-en\/home\/tracking.html<\/a><\/p>\n<p>Statusoppdateringer for gratis og prioritert frakt er kun tilgjengelige n\u00e5r pakken kommer inn i tollen i ditt land.<\/p>\n<h2>Mistet eller forsinket pakke<\/h2>\n<p>Hvis en pakke g\u00e5r tapt, sender vi en erstatning gratis.<\/p>\n<p><strong>For all shipments to the United States and Canada:<\/strong> If your order has not been delivered within 5 business days after you receive your tracking number, please contact us.<br \/>\n<strong>For free shipping outside the United States and Canada:<\/strong> Please, contact us if your package has not entered your country in more than one month. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.<\/p>\n<p><strong>Avbestilling av bestillingen din<\/strong><\/p>\n<p>Hvis du \u00f8nsker \u00e5 kansellere hele eller deler av bestillingen din, kan du kontakte oss. Vi kan kansellere varene vi ikke har begynt \u00e5 produsere enn\u00e5.<\/p>\n<p><strong>Retur og refusjon<\/strong><\/p>\n<ul>\n<li>If you are not completely satisfied with your purchase or wish to return an item, please, contact us. Custom and used items are not returnable.\n<ul>\n<li>Returadresse: Bulgaria, Sofia, bul. Simeonovsko shose 24, Postnummer: 1700<\/li>\n<\/ul>\n<\/li>\n<li>Hvis varen din kom som beskrevet og uten produksjonsfeil eller mangler (annet stoff ble brukt, feil design ble brukt, mer enn 5% avvik i lengde eller bredde), kan du be om retur av en ikke-tilpasset vare innen de f\u00f8rste to ukene etter levering. Varene m\u00e5 sendes tilbake innen 30 dager etter levering. Refusjoner ekskluderer plattform- og betalingsgebyrer, og kan derfor v\u00e6re opptil 82% av ordreverdien.<\/li>\n<li>Hvis varen din kommer med en produksjonsfeil eller -mangel (det er brukt annet stoff, feil design er brukt, avvik p\u00e5 mer enn 5% i lengde eller bredde), vil vi lage og sende en ny vare eller gi full refusjon for den ber\u00f8rte varen.<\/li>\n<li>Hvis varen din ikke blir levert p\u00e5 grunn av en ufullstendig, uleselig eller feil adresse, at adressaten ikke er p\u00e5 adressen (ukjent, flyttet eller avd\u00f8d), eller at posten ikke blir hentet eller avvist, kan varen sendes p\u00e5 nytt p\u00e5 din bekostning, og det vil bli utstedt en faktura for returfraktkostnaden. Hvis du ikke \u00f8nsker at en ikke-tilpasset vare skal sendes p\u00e5 nytt, kan vi utstede en delvis refusjon, eksklusive plattform- og betalingsgebyrer og returfrakt, og refusjonen kan dermed v\u00e6re opptil 82% av varens verdi. Tilpassede varer er ikke berettiget til refusjon og kan kun sendes p\u00e5 nytt.<\/li>\n<li>Hvis varen din er godkjent for retur, m\u00e5 du oppgi verdien til under $15, ellers vil tollavgifter p\u00e5l\u00f8pe, selv om dette ikke er et kj\u00f8p, men en retur. Hvis importavgifter p\u00e5l\u00f8per, vil disse trekkes fra refusjonsbel\u00f8pet. Returnerte varer m\u00e5 v\u00e6re i sin opprinnelige stand. Refusjon utbetales etter at vi har mottatt varene og inspisert dem. Returkostnader dekkes i sin helhet av kunden.<\/li>\n<li>Europeiske avkastninger<br \/>\nEuropeiske kunder kan bruke budfirmaet DPD til \u00e5 returnere pakker, inkludert madrasser, til en sv\u00e6rt lav pris, vanligvis rundt 30-40 euro. Be om henting fra d\u00f8ren din, detaljer p\u00e5 www.dpd.com<\/li>\n<li>Hvis amerikanske tollmyndigheter klassifiserer en forsendelse som underlagt antidumping-\/utligningstoll (AD\/CVD) og krever at import\u00f8ren innhenter en amerikansk tollgaranti (ofte via en megler) og betaler p\u00e5krevde tollinnskudd, er eventuelle tollreturer, forsinkelser i klareringen eller ekstra avgifter utenfor v\u00e5r og FedEx' kontroll, og kan ikke refunderes etter at forsendelsen er sendt.<\/li>\n<\/ul>\n<p>Alle refusjoner vil bli utbetalt til det samme kortet som ble brukt til \u00e5 foreta betalingen. Overf\u00f8ringen kan ta opptil 3 virkedager etter at refusjonen er utstedt.<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping We ship globally and work with shipping partners at preferential rates and always offer the lowest shipping price available for each continent or destination. Casa Alessandro\u00ae \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below. Basta\u00ae \u2013 Paid shipping applies on all orders. Rates are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-219982","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Delivery &amp; Returns | Home of Wool<\/title>\n<meta name=\"description\" content=\"Learn about our delivery options, shipping times, and return policy for Home of Wool products. 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