{"id":219982,"date":"2025-09-27T08:34:20","date_gmt":"2025-09-27T08:34:20","guid":{"rendered":"https:\/\/homeofwool.com\/delivery-returns\/"},"modified":"2026-08-12T11:03:22","modified_gmt":"2026-08-12T11:03:22","slug":"retours-de-livraison","status":"publish","type":"page","link":"https:\/\/homeofwool.com\/fr\/delivery-returns\/","title":{"rendered":"Delivery &#038; Returns"},"content":{"rendered":"<h2>Exp\u00e9dition<\/h2>\n<p>We ship globally and work with shipping partners at preferential rates and always offer the lowest shipping price available for each continent or destination.<\/p>\n<ul>\n<li><strong>Casa Alessandro\u00ae<\/strong> \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below.<\/li>\n<li><strong>Basta\u00ae<\/strong> \u2013 Paid shipping applies on all orders. Rates are calculated at checkout and vary by destination and order size.<\/li>\n<li><strong>Nomad Heat<\/strong> \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below.<\/li>\n<\/ul>\n<p>Tous les pays sont livr\u00e9s en DDP (droits de douane acquitt\u00e9s), ce qui signifie que les taxes et droits de douane sont inclus dans le prix final et que vous recevrez le colis \u00e0 votre domicile sans avoir \u00e0 le d\u00e9douaner.<\/p>\n<p>We strongly recommend following your shipment tracking online for the latest updates. This will keep you informed when your package arrives at your local post office or is out for delivery with the courier.<\/p>\n<p>All items are carefully packaged in recyclable plastic or biodegradable materials to protect them from dirt, moisture, and punctures during transit.<\/p>\n<p>Please inspect your package upon delivery and do not accept it if it shows signs of damage. If the package is refused, it will be returned to us, and we will manufacture and ship a replacement at no additional cost. Unfortunately, if you accept a damaged package, we will be unable to process a claim or provide compensation for any damage caused during transit.<\/p>\n<p><strong>For UAE:<\/strong> packages from foreign origin must be picked up in person from the central post office.<\/p>\n<p><strong>For deliveries outside the United States and Canada:<\/strong> Nous pouvons \u00e9galement livrer \u00e0 des bo\u00eetes postales, mais veuillez vous assurer que votre bo\u00eete postale peut accepter des colis de cette taille, sinon votre colis pourrait \u00eatre renvoy\u00e9.<\/p>\n<p><strong>For deliveries within the United States and Canada:<\/strong> U.S. Customs and Border Protection may occasionally place a shipment on hold if it is reviewed under U.S. anti-dumping\/countervailing duty (AD\/CVD) rules. In that case, FedEx and DHL may be unable to clear the shipment on their own bond and you (the recipient\/importer of record) may be asked to work with FedEx\/DHL or another customs broker to set up a customs bond and pay any required duties\/taxes (cash deposits) to release the package. These requirements are set by U.S. authorities and are outside the control of both the sender and FedEx\/DHL.<\/p>\n<h2>Conditions de livraison gratuite<\/h2>\n<p><strong>Price:<\/strong> Free to any part of the world<\/p>\n<p><strong>Carrier:<\/strong><br \/>\n<strong>For deliveries outside the United States and Canada:<\/strong> Bulgarian Post in cooperation with the national posts in your country, i.e. Parcel Force in the UK, Australia Post, etc. (recipient signature required upon delivery).<\/p>\n<p><strong>For deliveries within the United States and Canada:<\/strong> FedEx (recipient signature required upon delivery).<\/p>\n<p><strong>Temps de transit<\/strong> (approximatif, non garanti) :<\/p>\n<p>USA mainland \u2013 3-5 business days<br \/>\nUSA (Hawaii, AK) \u2013 3-5 business days<br \/>\nCanada \u2013 3-5 business days<br \/>\nAfrique \u2013 3 semaines<br \/>\nAustralie \u2013 3 semaines<br \/>\nAsie \u2013 3 semaines<br \/>\nAm\u00e9rique du Sud \u2013 3 \u00e0 4 semaines<br \/>\nUnion europ\u00e9enne \u2013 2 semaines<br \/>\nRoyaume-Uni \u2013 2 semaines<\/p>\n<h2>Conditions d'exp\u00e9dition express en 3 jours<\/h2>\n<p><strong>Price:<\/strong> Please use the designated <a href=\"\/fr\/boutique\/frais-supplementaires\/\"><span style=\"text-decoration: underline;\">Mise \u00e0 niveau vers la livraison express<\/span><\/a> dans notre boutique ou envoyez-nous un message pour obtenir une estimation des frais d'exp\u00e9dition.<\/p>\n<p><strong>Carrier:<\/strong> DHL<\/p>\n<p><strong>Conditions de livraison :<\/strong><br \/>\nUn num\u00e9ro de t\u00e9l\u00e9phone est n\u00e9cessaire pour l'exp\u00e9dition. Les colis sont livr\u00e9s \u00e0 votre domicile et une signature est requise pour les r\u00e9ceptionner.<\/p>\n<p><strong>Temps de transit<\/strong> (garanti) :<\/p>\n<p>Worldwide \u2013 3-5 Business days<\/p>\n<h2>Suivez votre livraison<\/h2>\n<p>Nous vous enverrons un num\u00e9ro de suivi d\u00e8s que nous aurons exp\u00e9di\u00e9 votre commande. Veuillez surveiller le lien de suivi \u00e0 l'aide de <a href=\"https:\/\/www.17track.net\/en\" target=\"_blank\" rel=\"noopener\">17TRACK<\/a> or here:<\/p>\n<p>\u00c9tats-Unis :<br \/>\nFedex <a href=\"https:\/\/www.fedex.com\/en-us\/tracking.html\">https:\/\/www.fedex.com\/en-us\/tracking.html<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/us-en\/home\/tracking.html\">https:\/\/www.dhl.com\/us-en\/home\/tracking.html<\/a><\/p>\n<p>Canada :<br \/>\nFedex <a href=\"https:\/\/www.fedex.com\/en-ca\/tracking.html\">https:\/\/www.fedex.com\/en-ca\/tracking.html<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/ca-en\/home\/tracking.html\">https:\/\/www.dhl.com\/ca-en\/home\/tracking.html<\/a><\/p>\n<p>Australie :<br \/>\nAustralia Post <a href=\"https:\/\/auspost.com.au\/\">https:\/\/auspost.com.au\/<\/a><br \/>\nFedex Express https:\/\/www.fedex.com\/en-au\/tracking.html<\/p>\n<p>Royaume-Uni :<br \/>\nRoyal Mail <a href=\"http:\/\/www.parcelforce.com\">www.parcelforce.com<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/gb-en\/home\/tracking.html\">https:\/\/www.dhl.com\/gb-en\/home\/tracking.html<\/a><\/p>\n<p>Les mises \u00e0 jour de statut pour les livraisons gratuites et prioritaires ne sont disponibles qu'une fois que le colis est pass\u00e9 la douane dans votre pays.<\/p>\n<h2>Colis perdu ou retard\u00e9<\/h2>\n<p>Si un colis est perdu, nous vous enverrons gratuitement un colis de remplacement.<\/p>\n<p><strong>For all shipments to the United States and Canada:<\/strong> If your order has not been delivered within 5 business days after you receive your tracking number, please contact us.<br \/>\n<strong>For free shipping outside the United States and Canada:<\/strong> Please, contact us if your package has not entered your country in more than one month. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.<\/p>\n<p><strong>Annulation de votre commande<\/strong><\/p>\n<p>Si vous souhaitez annuler votre commande ou une partie de celle-ci, veuillez nous contacter. Nous pourrons annuler les articles que nous n'avons pas encore commenc\u00e9 \u00e0 cr\u00e9er.<\/p>\n<p><strong>Retours et remboursements<\/strong><\/p>\n<ul>\n<li>If you are not completely satisfied with your purchase or wish to return an item, please, contact us. Custom and used items are not returnable.\n<ul>\n<li>Adresse de retour : Bulgarie, Sofia, bul. Simeonovsko shose 24, code postal : 1700<\/li>\n<\/ul>\n<\/li>\n<li>Si votre article est conforme \u00e0 la description et ne pr\u00e9sente aucun d\u00e9faut de fabrication ni erreur (utilisation d'un tissu diff\u00e9rent, conception erron\u00e9e, \u00e9cart sup\u00e9rieur \u00e0 5% en longueur ou en largeur), vous pouvez demander le retour d'un article non personnalis\u00e9 dans les deux semaines suivant la livraison. Les articles doivent \u00eatre renvoy\u00e9s dans les 30 jours suivant la livraison. Les remboursements excluent les frais de plateforme et de paiement, et peuvent donc atteindre 82% de la valeur de la commande.<\/li>\n<li>Si votre article pr\u00e9sente un d\u00e9faut de fabrication ou une erreur (utilisation d'un tissu diff\u00e9rent, conception incorrecte, \u00e9cart sup\u00e9rieur \u00e0 5% en longueur ou en largeur), nous fabriquerons et vous enverrons un nouvel article ou vous rembourserons int\u00e9gralement l'article concern\u00e9.<\/li>\n<li>Si votre article n'est pas livr\u00e9 en raison d'une adresse incompl\u00e8te, illisible ou incorrecte, d'un destinataire absent (inconnu, ayant d\u00e9m\u00e9nag\u00e9 ou d\u00e9c\u00e9d\u00e9) ; d'un courrier non r\u00e9clam\u00e9 ou refus\u00e9, l'article peut \u00eatre r\u00e9exp\u00e9di\u00e9 \u00e0 vos frais, moyennant la facturation des frais de retour. Si vous ne souhaitez pas qu'un article non personnalis\u00e9 vous soit renvoy\u00e9, nous pouvons vous rembourser partiellement, \u00e0 l'exclusion des frais de plateforme et de paiement ainsi que des frais de retour, le remboursement pouvant alors atteindre 82% de la valeur de l'article. Les articles personnalis\u00e9s ne peuvent pas \u00eatre rembours\u00e9s et peuvent uniquement \u00eatre r\u00e9exp\u00e9di\u00e9s.<\/li>\n<li>Si votre article est approuv\u00e9 pour le retour, veuillez d\u00e9clarer sa valeur \u00e0 moins de $15, sinon des taxes douani\u00e8res s'appliqueront m\u00eame s'il ne s'agit pas d'un achat mais d'un retour. Si des frais d'importation sont factur\u00e9s, ils seront d\u00e9duits du montant de votre remboursement. Les articles retourn\u00e9s doivent \u00eatre dans leur \u00e9tat d'origine. Les remboursements sont effectu\u00e9s apr\u00e8s r\u00e9ception et inspection des articles. Les frais de retour sont enti\u00e8rement \u00e0 la charge du client.<\/li>\n<li>Retours europ\u00e9ens<br \/>\nLes clients europ\u00e9ens peuvent utiliser la soci\u00e9t\u00e9 de messagerie DPD pour retourner des colis, y compris des matelas, \u00e0 un prix tr\u00e8s avantageux, g\u00e9n\u00e9ralement entre 30 et 40 euros. Demandez l'enl\u00e8vement \u00e0 votre domicile, plus de d\u00e9tails sur www.dpd.com.<\/li>\n<li>Pour les livraisons aux \u00c9tats-Unis, si les douanes am\u00e9ricaines classent un envoi comme \u00e9tant soumis \u00e0 des droits antidumping\/compensateurs (AD\/CVD) et exigent que l'importateur obtienne une caution douani\u00e8re am\u00e9ricaine (souvent par l'interm\u00e9diaire d'un courtier) et paie les d\u00e9p\u00f4ts de droits requis, toute retenue douani\u00e8re, tout retard de d\u00e9douanement ou tout frais suppl\u00e9mentaire qui en r\u00e9sulte \u00e9chappe \u00e0 notre contr\u00f4le et \u00e0 celui de FedEx et, une fois exp\u00e9di\u00e9, ne peut faire l'objet d'un remboursement.<\/li>\n<\/ul>\n<p>Tous les remboursements seront effectu\u00e9s sur la m\u00eame carte que celle utilis\u00e9e pour effectuer le paiement. Le transfert peut prendre jusqu'\u00e0 3 jours ouvrables apr\u00e8s l'\u00e9mission du remboursement.<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping We ship globally and work with shipping partners at preferential rates and always offer the lowest shipping price available for each continent or destination. Casa Alessandro\u00ae \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below. Basta\u00ae \u2013 Paid shipping applies on all orders. Rates are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-219982","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Delivery &amp; Returns | Home of Wool<\/title>\n<meta name=\"description\" content=\"Learn about our delivery options, shipping times, and return policy for Home of Wool products. 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