{"id":219982,"date":"2025-09-27T08:34:20","date_gmt":"2025-09-27T08:34:20","guid":{"rendered":"https:\/\/homeofwool.com\/delivery-returns\/"},"modified":"2026-08-12T11:03:22","modified_gmt":"2026-08-12T11:03:22","slug":"devoluciones-de-envios","status":"publish","type":"page","link":"https:\/\/homeofwool.com\/es\/delivery-returns\/","title":{"rendered":"Delivery &#038; Returns"},"content":{"rendered":"<h2>Env\u00edo<\/h2>\n<p>We ship globally and work with shipping partners at preferential rates and always offer the lowest shipping price available for each continent or destination.<\/p>\n<ul>\n<li><strong>Casa Alessandro\u00ae<\/strong> \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below.<\/li>\n<li><strong>Basta\u00ae<\/strong> \u2013 Paid shipping applies on all orders. Rates are calculated at checkout and vary by destination and order size.<\/li>\n<li><strong>Nomad Heat<\/strong> \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below.<\/li>\n<\/ul>\n<p>Todos los env\u00edos a cualquier pa\u00eds se realizan en r\u00e9gimen DDP (entrega con derechos pagados), por lo que los impuestos y aranceles est\u00e1n incluidos en el precio final y recibir\u00e1 el paquete en su domicilio, sin necesidad de pasar por la aduana.<\/p>\n<p>We strongly recommend following your shipment tracking online for the latest updates. This will keep you informed when your package arrives at your local post office or is out for delivery with the courier.<\/p>\n<p>All items are carefully packaged in recyclable plastic or biodegradable materials to protect them from dirt, moisture, and punctures during transit.<\/p>\n<p>Please inspect your package upon delivery and do not accept it if it shows signs of damage. If the package is refused, it will be returned to us, and we will manufacture and ship a replacement at no additional cost. Unfortunately, if you accept a damaged package, we will be unable to process a claim or provide compensation for any damage caused during transit.<\/p>\n<p><strong>For UAE:<\/strong> packages from foreign origin must be picked up in person from the central post office.<\/p>\n<p><strong>For deliveries outside the United States and Canada:<\/strong> Tambi\u00e9n podemos realizar env\u00edos a apartados de correos, pero aseg\u00farese de que su apartado de correos puede aceptar paquetes de este tama\u00f1o, de lo contrario, su paquete podr\u00eda ser devuelto.<\/p>\n<p><strong>For deliveries within the United States and Canada:<\/strong> U.S. Customs and Border Protection may occasionally place a shipment on hold if it is reviewed under U.S. anti-dumping\/countervailing duty (AD\/CVD) rules. In that case, FedEx and DHL may be unable to clear the shipment on their own bond and you (the recipient\/importer of record) may be asked to work with FedEx\/DHL or another customs broker to set up a customs bond and pay any required duties\/taxes (cash deposits) to release the package. These requirements are set by U.S. authorities and are outside the control of both the sender and FedEx\/DHL.<\/p>\n<h2>Condiciones de env\u00edo gratuito<\/h2>\n<p><strong>Price:<\/strong> Free to any part of the world<\/p>\n<p><strong>Carrier:<\/strong><br \/>\n<strong>For deliveries outside the United States and Canada:<\/strong> Bulgarian Post in cooperation with the national posts in your country, i.e. Parcel Force in the UK, Australia Post, etc. (recipient signature required upon delivery).<\/p>\n<p><strong>For deliveries within the United States and Canada:<\/strong> FedEx (recipient signature required upon delivery).<\/p>\n<p><strong>Tiempos de tr\u00e1nsito<\/strong> (aproximado, sin garant\u00eda):<\/p>\n<p>USA mainland \u2013 3-5 business days<br \/>\nUSA (Hawaii, AK) \u2013 3-5 business days<br \/>\nCanada \u2013 3-5 business days<br \/>\n\u00c1frica \u2013 3 semanas<br \/>\nAustralia \u2013 3 semanas<br \/>\nAsia \u2013 3 semanas<br \/>\nSudam\u00e9rica: 3-4 semanas<br \/>\nUni\u00f3n Europea \u2013 2 semanas<br \/>\nReino Unido \u2013 2 semanas<\/p>\n<h2>Condiciones del env\u00edo urgente en 3 d\u00edas<\/h2>\n<p><strong>Price:<\/strong> Please use the designated <a href=\"\/es\/tienda\/cargo-adicional\/\"><span style=\"text-decoration: underline;\">Mejora del env\u00edo urgente<\/span><\/a> listado en nuestra tienda o env\u00edenos un mensaje para obtener una estimaci\u00f3n del coste de env\u00edo.<\/p>\n<p><strong>Carrier:<\/strong> DHL<\/p>\n<p><strong>Condiciones de entrega:<\/strong><br \/>\nSe requiere un n\u00famero de tel\u00e9fono para realizar el env\u00edo. Los paquetes se entregan en su domicilio y se requiere una firma para aceptarlos.<\/p>\n<p><strong>Tiempos de tr\u00e1nsito<\/strong> (garantizado):<\/p>\n<p>Worldwide \u2013 3-5 Business days<\/p>\n<h2>Sigue tu env\u00edo<\/h2>\n<p>Le enviaremos un n\u00famero de seguimiento tan pronto como enviemos su pedido. Por favor, est\u00e9 atento al enlace de seguimiento utilizando <a href=\"https:\/\/www.17track.net\/en\" target=\"_blank\" rel=\"noopener\">17TRACK<\/a> or here:<\/p>\n<p>EE. UU.:<br \/>\nFedex <a href=\"https:\/\/www.fedex.com\/en-us\/tracking.html\">https:\/\/www.fedex.com\/en-us\/tracking.html<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/us-en\/home\/tracking.html\">https:\/\/www.dhl.com\/us-en\/home\/tracking.html<\/a><\/p>\n<p>Canad\u00e1:<br \/>\nFedex <a href=\"https:\/\/www.fedex.com\/en-ca\/tracking.html\">https:\/\/www.fedex.com\/en-ca\/tracking.html<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/ca-en\/home\/tracking.html\">https:\/\/www.dhl.com\/ca-en\/home\/tracking.html<\/a><\/p>\n<p>Australia:<br \/>\nAustralia Post <a href=\"https:\/\/auspost.com.au\/\">https:\/\/auspost.com.au\/<\/a><br \/>\nFedex Express https:\/\/www.fedex.com\/en-au\/tracking.html<\/p>\n<p>Reino Unido:<br \/>\nRoyal Mail <a href=\"http:\/\/www.parcelforce.com\">www.parcelforce.com<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/gb-en\/home\/tracking.html\">https:\/\/www.dhl.com\/gb-en\/home\/tracking.html<\/a><\/p>\n<p>Las actualizaciones de estado para env\u00edos gratuitos y prioritarios solo est\u00e1n disponibles una vez que el paquete entra en la aduana de su pa\u00eds.<\/p>\n<h2>Paquete perdido o retrasado<\/h2>\n<p>Si se pierde un paquete, le enviaremos uno de reemplazo sin costo alguno.<\/p>\n<p><strong>For all shipments to the United States and Canada:<\/strong> If your order has not been delivered within 5 business days after you receive your tracking number, please contact us.<br \/>\n<strong>For free shipping outside the United States and Canada:<\/strong> Please, contact us if your package has not entered your country in more than one month. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.<\/p>\n<p><strong>Cancelaci\u00f3n de su pedido<\/strong><\/p>\n<p>Si desea cancelar su pedido o parte de \u00e9l, p\u00f3ngase en contacto con nosotros. Podremos cancelar los art\u00edculos que a\u00fan no hayamos empezado a crear.<\/p>\n<p><strong>Devoluciones y reembolsos<\/strong><\/p>\n<ul>\n<li>If you are not completely satisfied with your purchase or wish to return an item, please, contact us. Custom and used items are not returnable.\n<ul>\n<li>Direcci\u00f3n de devoluci\u00f3n: Bulgaria, Sof\u00eda, bul. Simeonovsko shose 24, C\u00f3digo postal: 1700<\/li>\n<\/ul>\n<\/li>\n<li>Si tu art\u00edculo ha llegado tal y como se describ\u00eda y sin defectos de fabricaci\u00f3n ni errores (se ha utilizado un tejido diferente, se ha aplicado un dise\u00f1o incorrecto, hay una desviaci\u00f3n superior a 5% en la longitud o la anchura), puedes solicitar la devoluci\u00f3n de un art\u00edculo no personalizado en las dos primeras semanas tras la entrega. Los art\u00edculos deben devolverse en un plazo de 30 d\u00edas a partir de la entrega. Los reembolsos no incluyen las comisiones de la plataforma ni los gastos de pago, por lo que pueden ascender hasta un 82% del valor del pedido.<\/li>\n<li>Si su art\u00edculo llega con un defecto o error de fabricaci\u00f3n (se ha utilizado un tejido diferente, se ha aplicado un dise\u00f1o incorrecto, hay una desviaci\u00f3n superior a 5% en la longitud o la anchura), le enviaremos un nuevo art\u00edculo o le reembolsaremos el importe total del art\u00edculo afectado.<\/li>\n<li>Si su art\u00edculo no se entrega debido a una direcci\u00f3n incompleta, ilegible o incorrecta, a que el destinatario no se encuentra en la direcci\u00f3n (desconocido, se ha mudado o ha fallecido); correo no reclamado o rechazado, el art\u00edculo se puede reenviar a su cargo, emitiendo una factura por los gastos de env\u00edo de la devoluci\u00f3n. Si no desea que se le reenv\u00ede un art\u00edculo no personalizado, podemos emitir un reembolso parcial, excluyendo las tarifas de la plataforma y de pago, as\u00ed como los gastos de env\u00edo de la devoluci\u00f3n, por lo que el reembolso puede ascender hasta el 82% del valor del art\u00edculo. Los art\u00edculos personalizados no son reembolsables y solo pueden reenviarse.<\/li>\n<li>Si se aprueba la devoluci\u00f3n de su art\u00edculo, declare un valor inferior a $15; de lo contrario, se aplicar\u00e1n impuestos de aduana, aunque no se trate de una compra, sino de una devoluci\u00f3n. Si se cobran tasas de importaci\u00f3n, se deducir\u00e1n del importe de su reembolso. Los art\u00edculos devueltos deben estar en su estado original. Los reembolsos se emiten despu\u00e9s de que recibamos los art\u00edculos y los inspeccionemos. Los gastos de devoluci\u00f3n corren \u00edntegramente a cargo del cliente.<\/li>\n<li>Devoluciones europeas<br \/>\nLos clientes europeos pueden utilizar la empresa de mensajer\u00eda DPD para devolver paquetes, incluidos colchones, a un precio muy bajo, normalmente entre 30 y 40 euros. Solicite la recogida en su domicilio, m\u00e1s detalles en www.dpd.com.<\/li>\n<li>Para las entregas en EE.UU., si la aduana de EE.UU. clasifica un env\u00edo como sujeto a derechos antidumping\/contravencionales (AD\/CVD) y requiere que el importador obtenga una fianza aduanera de EE.UU. (a menudo a trav\u00e9s de un agente) y pague los dep\u00f3sitos de derechos requeridos, cualquier retenci\u00f3n aduanera, retraso en el despacho o cargo adicional resultantes est\u00e1n fuera de nuestro control y del de FedEx y, una vez enviados, no son reembolsables.<\/li>\n<\/ul>\n<p>Todos los reembolsos se realizar\u00e1n a la misma tarjeta utilizada para efectuar el pago. La transferencia puede tardar hasta 3 d\u00edas laborables tras la emisi\u00f3n del reembolso.<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping We ship globally and work with shipping partners at preferential rates and always offer the lowest shipping price available for each continent or destination. Casa Alessandro\u00ae \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below. Basta\u00ae \u2013 Paid shipping applies on all orders. Rates are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-219982","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Delivery &amp; Returns | Home of Wool<\/title>\n<meta name=\"description\" content=\"Learn about our delivery options, shipping times, and return policy for Home of Wool products. 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