Upon delivery, a signature will be required to collect the package. If you’re not home they will leave you a note so you can pick it up from the post office. They normally keep it for 2 weeks, but I would advise strongly that you keep an eye on the tracking so you know when it arrives, because we have cases where the postman doesn’t leave a note at the door even though they attempted delivery.
With Standard Shipping items take to deliver 8-14 days to most countries in Europe, 2-3 weeks outside Europe, and up to 4 weeks for some remote areas like islands.
The Christmas holidays are a busy time at the posts and some packages may be delayed, but not necessarily. Sometimes we’ve had deliveries taking up to 5 weeks, in December and January. Bad weather conditions (especially in winter) and National Holidays may lead to some delay.
Some approximate standard delivery times:
– USA mainland (carrier is USPS) – 3 weeks
– USA (Hawaii) – 4-5 weeks
– Canada (Canada post) – 3 weeks
– Australia (Australian post) – 3 weeks
– European Union – 2 weeks
Expedited Shipping takes about 8-12 days.
We can also provide Priority or Insured shipping if you wish at an additional cost. Send us a message before ordering if you are interested in such option.
All countries are shipped on DDP (delivery duty paid) basis, so taxes and duties are included in the final price and you will receive the package at your door, you will not need to clear it from customs.
P.S. Wool mattresses weigh less than latex or spring mattresses. We send them rolled up in a cylinder measuring about 30″ diameter x 60″ tall debending on the size of mattress.