{"id":219982,"date":"2025-09-27T08:34:20","date_gmt":"2025-09-27T08:34:20","guid":{"rendered":"https:\/\/homeofwool.com\/delivery-returns\/"},"modified":"2026-08-12T11:03:22","modified_gmt":"2026-08-12T11:03:22","slug":"returnering-af-leverancer","status":"publish","type":"page","link":"https:\/\/homeofwool.com\/da\/delivery-returns\/","title":{"rendered":"Delivery &#038; Returns"},"content":{"rendered":"<h2>Forsendelse<\/h2>\n<p>We ship globally and work with shipping partners at preferential rates and always offer the lowest shipping price available for each continent or destination.<\/p>\n<ul>\n<li><strong>Casa Alessandro\u00ae<\/strong> \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below.<\/li>\n<li><strong>Basta\u00ae<\/strong> \u2013 Paid shipping applies on all orders. Rates are calculated at checkout and vary by destination and order size.<\/li>\n<li><strong>Nomad Heat<\/strong> \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below.<\/li>\n<\/ul>\n<p>Alle lande leveres p\u00e5 DDP-basis (levering med betalt told), s\u00e5 skatter og afgifter er inkluderet i den endelige pris, og du modtager pakken ved din d\u00f8r uden at skulle fortolde den.<\/p>\n<p>We strongly recommend following your shipment tracking online for the latest updates. This will keep you informed when your package arrives at your local post office or is out for delivery with the courier.<\/p>\n<p>All items are carefully packaged in recyclable plastic or biodegradable materials to protect them from dirt, moisture, and punctures during transit.<\/p>\n<p>Please inspect your package upon delivery and do not accept it if it shows signs of damage. If the package is refused, it will be returned to us, and we will manufacture and ship a replacement at no additional cost. Unfortunately, if you accept a damaged package, we will be unable to process a claim or provide compensation for any damage caused during transit.<\/p>\n<p><strong>For UAE:<\/strong> packages from foreign origin must be picked up in person from the central post office.<\/p>\n<p><strong>For deliveries outside the United States and Canada:<\/strong> Vi kan ogs\u00e5 levere til postbokse, men s\u00f8rg for, at din postboks kan modtage pakker af denne st\u00f8rrelse, ellers kan din pakke blive returneret.<\/p>\n<p><strong>For deliveries within the United States and Canada:<\/strong> U.S. Customs and Border Protection may occasionally place a shipment on hold if it is reviewed under U.S. anti-dumping\/countervailing duty (AD\/CVD) rules. In that case, FedEx and DHL may be unable to clear the shipment on their own bond and you (the recipient\/importer of record) may be asked to work with FedEx\/DHL or another customs broker to set up a customs bond and pay any required duties\/taxes (cash deposits) to release the package. These requirements are set by U.S. authorities and are outside the control of both the sender and FedEx\/DHL.<\/p>\n<h2>Betingelser for gratis forsendelse<\/h2>\n<p><strong>Price:<\/strong> Free to any part of the world<\/p>\n<p><strong>Carrier:<\/strong><br \/>\n<strong>For deliveries outside the United States and Canada:<\/strong> Bulgarian Post in cooperation with the national posts in your country, i.e. Parcel Force in the UK, Australia Post, etc. (recipient signature required upon delivery).<\/p>\n<p><strong>For deliveries within the United States and Canada:<\/strong> FedEx (recipient signature required upon delivery).<\/p>\n<p><strong>Transittider<\/strong> (omtrentligt, ikke garanteret):<\/p>\n<p>USA mainland \u2013 3-5 business days<br \/>\nUSA (Hawaii, AK) \u2013 3-5 business days<br \/>\nCanada \u2013 3-5 business days<br \/>\nAfrika \u2013 3 uger<br \/>\nAustralien \u2013 3 uger<br \/>\nAsien \u2013 3 uger<br \/>\nSydamerika \u2013 3-4 uger<br \/>\nDen Europ\u00e6iske Union \u2013 2 uger<br \/>\nStorbritannien \u2013 2 uger<\/p>\n<h2>Betingelser for ekspreslevering inden for 3 dage<\/h2>\n<p><strong>Price:<\/strong> Please use the designated <a href=\"\/da\/butik\/ekstra-gebyr\/\"><span style=\"text-decoration: underline;\">Ekspreslevering-opgradering<\/span><\/a> liste i vores butik eller Send os en besked for at f\u00e5 et estimat af forsendelsesomkostningerne.<\/p>\n<p><strong>Carrier:<\/strong> DHL<\/p>\n<p><strong>Leveringsbetingelser:<\/strong><br \/>\nTelefonnummer er p\u00e5kr\u00e6vet for at kunne sende. Pakker leveres til din d\u00f8r, og der kr\u00e6ves en underskrift for at modtage dem.<\/p>\n<p><strong>Transittider<\/strong> (garanteret):<\/p>\n<p>Worldwide \u2013 3-5 Business days<\/p>\n<h2>Spor din levering<\/h2>\n<p>Vi sender dig et sporingsnummer, s\u00e5 snart vi har afsendt din ordre. Hold \u00f8je med sporingslinket ved hj\u00e6lp af <a href=\"https:\/\/www.17track.net\/en\" target=\"_blank\" rel=\"noopener\">17TRACK<\/a> or here:<\/p>\n<p>USA:<br \/>\nFedex <a href=\"https:\/\/www.fedex.com\/en-us\/tracking.html\">https:\/\/www.fedex.com\/en-us\/tracking.html<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/us-en\/home\/tracking.html\">https:\/\/www.dhl.com\/us-en\/home\/tracking.html<\/a><\/p>\n<p>Canada:<br \/>\nFedex <a href=\"https:\/\/www.fedex.com\/en-ca\/tracking.html\">https:\/\/www.fedex.com\/en-ca\/tracking.html<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/ca-en\/home\/tracking.html\">https:\/\/www.dhl.com\/ca-en\/home\/tracking.html<\/a><\/p>\n<p>Australien:<br \/>\nAustralia Post <a href=\"https:\/\/auspost.com.au\/\">https:\/\/auspost.com.au\/<\/a><br \/>\nFedex Express https:\/\/www.fedex.com\/en-au\/tracking.html<\/p>\n<p>Storbritannien:<br \/>\nRoyal Mail <a href=\"http:\/\/www.parcelforce.com\">www.parcelforce.com<\/a><br \/>\nDHL <a href=\"https:\/\/www.dhl.com\/gb-en\/home\/tracking.html\">https:\/\/www.dhl.com\/gb-en\/home\/tracking.html<\/a><\/p>\n<p>Statusopdateringer for gratis og prioriteret forsendelse er kun tilg\u00e6ngelige, n\u00e5r pakken ankommer til tolden i dit land.<\/p>\n<h2>Mistet eller forsinket pakke<\/h2>\n<p>Hvis en pakke g\u00e5r tabt, sender vi en erstatning gratis.<\/p>\n<p><strong>For all shipments to the United States and Canada:<\/strong> If your order has not been delivered within 5 business days after you receive your tracking number, please contact us.<br \/>\n<strong>For free shipping outside the United States and Canada:<\/strong> Please, contact us if your package has not entered your country in more than one month. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.<\/p>\n<p><strong>Annullering af din ordre<\/strong><\/p>\n<p>Hvis du \u00f8nsker at annullere din ordre eller en del af den, bedes du kontakte os. Vi kan annullere de varer, som vi endnu ikke er begyndt at fremstille.<\/p>\n<p><strong>Returneringer og refusioner<\/strong><\/p>\n<ul>\n<li>If you are not completely satisfied with your purchase or wish to return an item, please, contact us. Custom and used items are not returnable.\n<ul>\n<li>Returadresse: Bulgarien, Sofia, bul. Simeonovsko shose 24, postnummer: 1700<\/li>\n<\/ul>\n<\/li>\n<li>Hvis din vare er ankommet som beskrevet og uden produktionsfejl eller mangler (der er brugt et andet stof, der er anvendt et forkert design, afvigelsen i l\u00e6ngde eller bredde er st\u00f8rre end 5%), kan du anmode om returnering af en ikke-specialfremstillet vare inden for de f\u00f8rste 2 uger efter leveringen. Varerne skal returneres inden for 30 dage efter levering. Refusioner omfatter ikke platform- og betalingsgebyrer og kan derfor udg\u00f8re op til 82% af ordrev\u00e6rdien.<\/li>\n<li>Hvis din vare ankommer med en produktionsfejl eller en fejl (der er brugt et andet stof, der er anvendt et forkert design, afvigelsen i l\u00e6ngde eller bredde er st\u00f8rre end 5%), vil vi fremstille og sende en ny vare eller udstede en fuld refusion for den ber\u00f8rte vare.<\/li>\n<li>Hvis din vare ikke leveres p\u00e5 grund af en ufuldst\u00e6ndig, ul\u00e6selig eller forkert adresse, modtager ikke p\u00e5 adressen (ukendt, flyttet eller afg\u00e5et ved d\u00f8den); Post ikke afhentet eller afvist \u2013 varen kan genforsendes p\u00e5 din regning, og der udstedes en faktura for returforsendelsesomkostningerne. Hvis du ikke \u00f8nsker at f\u00e5 en ikke-tilpasset vare sendt igen, kan vi udstede en delvis refusion, eksklusive platform- og betalingsgebyrer og returforsendelse, og refusionen kan s\u00e5ledes v\u00e6re op til 82% af varens v\u00e6rdi. Tilpassede varer er ikke berettiget til refusion og kan kun sendes igen.<\/li>\n<li>Hvis din vare er godkendt til returnering, skal du angive v\u00e6rdien til under $15, ellers p\u00e5l\u00e6gges der toldafgifter, selvom det ikke er et k\u00f8b, men en returnering. Hvis der opkr\u00e6ves importafgifter, tr\u00e6kkes disse fra dit refusionsbel\u00f8b. Returnerede varer skal v\u00e6re i deres oprindelige stand. Refusioner udstedes, n\u00e5r vi har modtaget varerne og inspiceret dem. Returomkostninger afholdes fuldt ud af kunden.<\/li>\n<li>Europ\u00e6iske afkast<br \/>\nEurop\u00e6iske kunder kan bruge kurerfirmaet DPD til at returnere pakker, herunder madrasser, til en meget lav pris, normalt omkring 30-40 euro. Bestil afhentning ved din d\u00f8r, detaljer p\u00e5 www.dpd.com<\/li>\n<li>Hvis de amerikanske toldmyndigheder klassificerer en forsendelse som omfattet af antidumping-\/udligningstold (AD\/CVD) og kr\u00e6ver, at import\u00f8ren f\u00e5r en amerikansk toldgaranti (ofte via en m\u00e6gler) og betaler de n\u00f8dvendige toldindskud, er eventuelle toldstop, forsinkelser i klareringen eller yderligere afgifter uden for vores og FedEx' kontrol, og de kan ikke refunderes, n\u00e5r de er afsendt.<\/li>\n<\/ul>\n<p>Alle refusioner vil blive udbetalt til det samme kort, som blev brugt til at foretage betalingen. Overf\u00f8rslen kan tage op til 3 arbejdsdage efter udstedelsen af refusionen.<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping We ship globally and work with shipping partners at preferential rates and always offer the lowest shipping price available for each continent or destination. Casa Alessandro\u00ae \u2013 Free Worldwide Shipping on all orders, to your door. Express delivery upgrades are also available, see below. Basta\u00ae \u2013 Paid shipping applies on all orders. Rates are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-219982","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Delivery &amp; Returns | Home of Wool<\/title>\n<meta name=\"description\" content=\"Learn about our delivery options, shipping times, and return policy for Home of Wool products. 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